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Diploma of Hospitality Management (Hotel Operations)

Provider:
Australian National Institute of Business and Technology
Course Code:
DHM_SIT50416
CRICOS Code:
091009D
Qualification Level:
Diploma
Course Area:
Food, Hospitality and Personal Services
Duration:
18-Month
Study Mode:
Full Time
Location:
Victoria (Melbourne)
Course Fee:
$7,500 Per Course
Delivery Mode:
On Campus
Target:
International
Intake:
January, April, July, October
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Course Overview

The hospitality industry provides a vast array of career opportunities across a broad range of sectors. This qualification provides the skills and knowledge for an individual to be competent as a manager in any hospitality Room Division area. It is not, however, suitable for an Australian apprenticeship pathway.

Graduates would possess a sound theoretical knowledge base and be able to use a range of specialised, technical or managerial competencies to plan, carry out and evaluate their own work and/or the work of their team. Typically, work would be undertaken in various hospitality enterprises that provides guest rooms:
  • Hotels
  • Motels
  • Aparthotels
  • Serviced Apartments
  • Resorts

Course Structure

The SIT50416 Diploma of Hospitality Management – Hotel Operations qualification is made up of 28 units of competency including:

  • 13 Core Units
  • 15 Elective Units

Core Units

  1. BSBDIV501 Manage diversity in the workplace
  2. SITXCCS007 Enhance the customer service experience
  3. SITXHRM002 Roster staff
  4. SITXCCS008 Develop and manage quality customer service practices
  5. SITXFIN003 Manage finances within a budget
  6. SITXFIN004 Prepare and monitor budgets
  7. SITXCOM005 Manage conflict
  8. SITXGLC001 Research and comply with regulatory requirements
  9. SITXHRM003 Lead and manage people
  10. SITXMGT001 Monitor work operations
  11. BSBMGT517 Manage operational plan
  12. SITXMGT002 Establish and conduct business relationships
  13. SITXWHS003 Implement and monitor work health and safety practices

Elective Units

  1. SITHIND001 Use hygienic practices for hospitality service
  2. SITHIND004 Work effectively in hospitality service – WBT
  3. SITHACS001 Clean premises and equipment
  4. SITHACS002 Provide housekeeping services to guests
  5. SITHACS003 Prepare rooms for guests
  6. SITHACS005 Provide porter services
  7. SITHACS006 Provide valet services
  8. SITHACS007 Conduct night audit
  9. SITHACS008 Provide accommodation reception services
  10. SITTTSL007 Process reservations
  11. CPPCL02019 Sort and remove waste and recyclable materials
  12. CPPCLO2035 Maintain cleaning storage areas
  13. SITHFAB002 Provide responsible service of alcohol
  14. SITHIND002 Source and use information on the hospitality industry
  15. HLTAID003 Provide first aid

ANIBT may change the elective units based on industry, student needs and trainer availability.

Entry Requirement

Admission Requirements
Academic Entry Requirements
There are no pre-requisites for entry into this qualification. However, it is highly recommended that students are currently in a workplace or have access to a workplace for this course.

For International Students
Please check with the Australian Department of Home Affairs (DHA) regarding international students enrolling into any online only based qualifications.

The Australian government publishes rules for English language proficiency for international students applying for entry to vocational training. You should establish your country’s assessment level by reading the DHA rules at www.homeaffairs.gov.au. Be aware that the rules are subject to change from time to time.
Language Requirement
IELTS Score (Minimum)
Overseas students who do not provide a satisfactory score from an English test recognised by DHA will be interviewed to ascertain their language, literacy and numeracy (LLN) skills.ANIBT also accepts completion of a recognised equivalent English preparation course from an accredited ELICOS provider. Admission may be approved if the language of instruction in the student’s home country is English or if English has been the language spoken in the student’s home.

All students must complete a Language, Literacy and Numeracy test at ANIBT as part of the registration process.

If necessary, the student will need to complete an English language course at ANIBT before being admitted to a vocational training Certificate or Diploma course.

Note: ANIBT may establish student’s English language proficiency appropriateness’ level if:

The student has completed 1-year study which is taught in English
The student has successfully completed ELICOS course and the level is equivalent to IELTS 5.5
The student passes ANCE English assessment test, under supervision by ANIBT or ANIBT representative
agents (does not apply to offshore direct-application).
DOWNLOAD OUR COURSE GUIDE
Course Guide- Diploma of Hospitality Management (Hotel Operations)
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Career Opportunities

Having this qualification will allow you to perform roles including managing a department in a large hospitality enterprise or managing a small hospitality enterprise. The types of positions available also include:

  • Front Office Manager
  • Housekeeper
  • Unit Manager (Guest Services)

Internship or Work Placement

Minimum 140 total hours of Work Based Training (WBT).

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