Certificate IV in Hospitality
Course Overview
This qualification reflects the role of skilled operators who use a broad range of hospitality service, sales or operational skills combined with supervisory skills and sound knowledge of industry operations to plan, monitor and evaluate the work of team members. They operate independently or with limited guidance from others, and use discretion to solve non-routine problems.
This qualification provides a pathway to work as a supervisor in hospitality organisations such as restaurants, hotels, motels, clubs, pubs, cafés, and coffee shops. This qualification allows for multi-skilling and for specialisation in accommodation services, food and beverage, and gaming
Course Structure
The following 21 units will be taught over a period of 40 teaching weeks:
Core Units
- BSBDIV501 Manage diversity in the workplace
- SITHIND004 Work effectively in hospitality service
- SITXCCS007 Enhance customer service experiences
- SITXCOM005 Manage conflict
- SITXFIN003 Manage finances within a budget
- SITXHRM001 Coach others in job skills
- SITXHRM003 Lead and manage people
- SITXMGT001 Monitor work operations
- SITXWHS003 Implement and monitor work health and safety practices
Elective Units
- SITHIND001 Use hygienic practices for hospitality service
- SITEEVT004 Provide event staging support
- SITXCOM004 Address protocol requirements
- BSBADM311 Maintain business resources
- SITXCCS002 Provide visitor information
- SITXWHS002 Identify hazards, assess and control safety risks
- BSBADM405 Organise meetings
- SITXHRM002 Roster Staff
- SITHIND002 Source and use information on the hospitality industry
- SITXINV004 Control stock
- BSBITU306 Design and produce business documents
- SITXMPR004 Coordinate marketing activities
Entry Requirement
| Admission Requirements | |
|---|---|
| Minimum Age to Apply | Learners are over 18 years of age. |
| Academic Entry Requirements | They have either completed their education to a level which is equivalent to an Australian Senior High School, College or University |
| Language Requirement | |
|---|---|
| IELTS Score (Minimum) | All international students must be able to demonstrate an IELTS 5.5 level of English language or equivalent. |
Pathway
- Cert IV + Diploma Hos
- Cert IV + Diploma + Advanced Dip Hos
Career Opportunities
Possible job titles relevant to this qualification include:
- Bar Supervisor or Team Leader
- Concierge
- Duty Manager
- Food and Beverage Supervisor or Team Leader
- Front Office Supervisor or Team Leader
- Housekeeping Supervisor or Team Leader
- Gaming Supervisor or Team Leader
- Shift Manager
Internship or Work Placement
In order to successfully complete the course and to be awarded with the Qualification students must complete a period of work placement to demonstrate their ability to perform to the required standard in the workplace.
Work Placement for this course will be up to 200 hours.