Certificate II in Workplace Skills
BSB20120 | CRICOS: 106174H
This qualification reflects the role of individuals in a variety of entry-level Business Services job roles.
This qualification also reflects the role of individuals who have not yet entered the workforce and are developing the necessary skills in preparation for work. It provides a learning environment for helping those with limited workplace experience gain practical skills.
These individuals carry out a range of basic procedural, clerical, administrative or operational tasks that require self-management and technology skills. They perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context. Individuals in these roles generally work under direct supervision.
The Certificate II in Workplace Skills will give you the essential practical work skills needed to start a career in an office or business environment. Learn how to prioritise work tasks, help customers and work safely in a business environment. This qualification suits those with no prior office or business experience. This course helps students to learn the skills, and develop the confidence, to start their office or business career.
The course also allows the learners to gain the foundation skills of:
Being Effective at Work
Workplace Communication Essentials
Being Safe at Work
Sustainable Work Practices
Essential Service Skills
20 hours per week
26 weeks including holidays
The total number of units is 10;
5 core units and 5 elective units.
Melbourne, Sydney, Adelaide & Brisbane
IELTS 4.5 or equivalent
Minimum age of 18
Minimum of year 10 or equivalent
BSBSUS211 Participate in sustainable work practices
BSBCMM211 Apply communication skills
BSBPEF202 Plan and apply time management
BSBWHS211Contribute to the health and safety of self and others
BSBOPS201 Work effectively in business environments
BSBPEF201 Support personal wellbeing in the workplace
BSBTEC201 Use business software applications
BSBTEC202 Use digital technologies to communicate in a work environment
BSBOPS101 Use business resources
BSBPEF101 Plan and prepare for work readiness
After achieving this qualification candidates may undertake: Certificate III in Business.
This qualification provides opportunities in roles like:
- Administration Assistant
- Clerical/Office Worker
- Data Entry Operator
- Information Desk Clerk
- Office Assistant
- Office Junior
- Word Processing Operator
- Research Assistant
- Customer Service
- Using basic office computer applications